FAQ’s

1. How does it track?

Tracking Mate trackers work on both GPS (Satellite) and cellular data telephonic (Mobile Phone Triangulation), GPS tracking is far more accurate (5-10metres) whilst telephonic works on triangulation between telecommunication towers. These coordinates are then transmitted via telephonic (M2M data) to our server, This can then be viewed by our Web platform or mobile app. Customised alerts can also be forwarded via SMS directly from the tracker, whilst push notifications and email alerts via our server

2. Can I track my vehicle/asset on my phone?

Yes you can, We have the latest mobile app for both IOS (Apple) and Android Phones, However you can also track via SMS and google maps

3. What is GPS?

GPS is Global Positioning System that provides geolocation and time information to a GPS receiver in all weather conditions, anywhere on or near the Earth where there is an unobstructed line of sight to four or more GPS satellites.[5] The GPS system operates independently of any telephonic or internet reception, though these technologies can enhance the usefulness of the GPS positioning information.

4. What is Cellular Data Telephonic, (GSM, 2G) (UMTS 3G)?

Data transfer to and from a Tracking Mate Tracker via a cellular carrier. Mobile phone triangulation is the ascertaining of the position or location of a Tracker whether stationary or moving. To locate a tracker using multilateralism of radio signals is based on the phone’s signal strength to nearby cellular Data Tower.

 Our trackers are designed to work on the Telstra network only

5. How do I know if it is working?

There are two LED lights, The green LED, indicates cellular data and the blue LED indicates GPS, The frequency of the flash represent connection to cellular data tower or GPS signal

6. How Hard is it to install?

Each of our trackers Excluding our personal MT90G tracker) come with the necessary wiring to connect to your vehicles power source. Wiring diagrams are provided with each tracker and can be installed by qualified Auto Electrician with ease

7. Where do I install it?

We recommend that you install your tracker in a dry place, away from direct sunlight and moisture. To maximise signal for both Cellular and GPS, we recommend a close to the upper outside of the vehicle/asset

8. How long is the data stored?

We store your data for 6 months, allowing you to replay travel history, event or alerts

9. How do I change the settings, like speed limit?

You can access the Tracker parameters via our web platform and customise your setting to suit your individual needs

10. Is it legal to install a tracking device?

It is only an offence if you fail to tell someone that the vehicle or item has a GPS Tracker fitted

11. Can I set a Geo Fence?

A geo Fence is a virtual boundary which can be created by the user. If the vehicle leaves the virtual boundary (Geo Fence) an alerts is triggered and sent to pre-determined numbers and emails

12. What is the accuracy?

All our GPS trackers have a 5-10 metre accuracy

13. What is Theft Warranty?

We will refund you $500, If your vehicle or asset is stolen after our tracker is installed by a licenced Auto Electrician and activated (In service), and your insurance company accepts the claim.

14. Why do I see a blue Circle around my vehicle/asset on the map?

Our trackers work on both GPS and Cellular date triangulation, A circle represent loss of GPS signal, but show the location via Cellular triangulation

15. What if my Vehicle/Asset is stolen

We recommend if possible to confirm that it has been moved from a location ithout approval, IE a family member has move it, Contact your local police and advise them that the vehicle has been stolen and that it is fitted with a Tracking Mate Tracker.